Plain English, on the things that quietly cost you most.
No fluff, no jargon for the sake of it. Just useful guides and honest answers from people who've been doing this for two decades.
From the field.
Honest answers to honest questions.
How quickly can you onboard our practice?
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Most practices are fully onboarded in 14 business days. Larger groups take 21–30 days. We never go live until your team has signed off on the workflow.
Do you require a long-term contract?
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No. Our agreements are 90-day rolling. If we don't earn your trust, you shouldn't be locked in.
Will we keep our existing EHR / practice management system?
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Yes. We integrate with every major EHR — Epic, Athena, Cerner, eClinicalWorks, Kareo, DrChrono, AdvancedMD, NextGen, and 40+ others.
How do you protect patient health information (PHI)?
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All workflows run on SOC 2 Type II infrastructure. Every employee signs a confidentiality agreement. We sign a Business Associate Agreement (BAA) with every client. Annual HIPAA risk assessments are included.
Do you handle credentialing for new providers?
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Yes — initial enrollment, CAQH maintenance, hospital privileging, and re-credentialing. Average turnaround is 38 days vs the industry's 90–120.
What happens to claims you can't collect?
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We exhaust every reasonable avenue first — re-bills, appeals, payer outreach, patient outreach. Bad-debt placement is always a last resort, and only with your written approval.